Subject to the terms below, you may request a cancellation, return, refund, or exchange for any order placed on www.thebalbharat.com (including its mobile site and app, collectively the “Website”).

To initiate a request, please email us at support@thebalbharat.com with your order ID and details of the issue.

You may request:

• Order Cancellation — before your order has been shipped.
• Refund for Non-Delivery — if your order has not been delivered within the expected time frame.
• Return / Refund / Exchange — if you received a defective or damaged product, the product is materially different from what you ordered, there is a quality or packaging concern upon delivery, or there was a significant delay in delivery due to our logistics partner.
• Change of Mind Returns — you may request a return for unused, sealed, and intact products within the allowed timelines.

We cannot accept a return, refund, or exchange if:

• The product has been opened, used, or tampered with after delivery.
• The return request is raised after 7 days of delivery.
• The product causes personal dislike, change in taste, or sensitivity reactions after use.
• You are unable to provide proper proof (photos / video) of the issue.
• The returned item does not match the original product delivered.

Timelines to raise a request:

Information required when you contact us:

• Order ID and a short description of the issue.
• Clear images or videos of the product or package.
• Your contact details for follow-up.

Once we verify the issue, our team will confirm whether the return / refund / exchange request is approved.

• All approved returns must be packed securely with the original packaging and invoice.
• Pickup will be arranged by Bal Bharat’s logistics partner in eligible cases.
• Return shipping is free for approved claims.
• If you return a product not purchased directly from thebalbharat.com, we will not be responsible for its loss or processing.

• Refunds are processed within 7–15 business days of approval.
• For prepaid orders, refunds will be credited to the original payment method.
• Delays caused by banks or payment gateways are beyond our control, but we’ll assist wherever possible.

For COD (Cash on Delivery) orders, refunds can be made via:

1.1 Personal Information. We may collect personal information that you provide to us directly, such as:

1.2 Non-Personal Information. We may collect non-personal information about you whenever you interact with our site, including:

• Browser type
• IP address
• Pages visited
• Time and date of visit
• Other technical data

2.1 To provide and improve our services: process transactions and send related information (purchase confirmations and invoices); provide, operate, and maintain our website; improve, personalise, and expand our website.

2.2 To communicate with you: send updates, marketing communications, and other information that may be of interest to you; respond to your comments, questions, and provide customer service.

2.3 To comply with legal obligations: comply with applicable laws, regulations, and legal processes.

3.1 With service providers. We may share your information with third-party vendors and service providers who perform services on our behalf — such as payment processing, data analysis, email delivery, hosting services, and customer service.

3.2 For legal purposes. We may disclose your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Depending on your location, you may have the following rights regarding your personal information:

• Access — you have the right to request access to the personal information we hold about you.
• Correction — you have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Deletion — you have the right to request that we erase your personal information, under certain conditions.
• Restriction — you have the right to request that we restrict the processing of your personal information, under certain conditions.
• Objection — you have the right to object to our processing of your personal information, under certain conditions.
• Data Portability — you have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

• All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay, we will contact you via email or telephone.
• Our daily order cut-off time is 2:00 PM IST. Orders placed after this time will be processed on the next business day.

Shipping charges for your order will be calculated and displayed at checkout (approximately ₹50–150).

Delivery delays can occasionally occur due to courier load, weather, or address issues.

• Bal Bharat ships to addresses within India.
• We do not ship to P.O. Boxes or APO / FPO addresses.

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Bal Bharat is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

• Bal Bharat is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
• Please save all packaging materials and damaged goods before filing a claim.

We do not accept international orders. For delivery enquiries outside India, please email us at support@thebalbharat.com.

Our Return Policy applies to all shipped items. Please refer to our Return & Refund Policy for more information.