Bal Bharat – Returns & Refund Policy

A. Overview

At Bal Bharat, we stand by the quality of our products and your satisfaction is our top priority.
Subject to the terms below, you may request a cancellation, return, refund, or exchange for any order placed on www.thebalbharat.com (including its mobile site and app, collectively referred to as the “Website”).

To initiate a request, please email us at support@thebalbharat.com with your order ID and details of the issue.

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B. When You Can Apply

You may request:

1. Order Cancellation – Before your order has been shipped.
2. Refund for Non-Delivery – If your order has not been delivered within the expected time frame.
3. Return/Refund/Exchange – In the following cases:

• You received a defective or damaged product.

• The product delivered is materially different from what you ordered.

• There is a quality or packaging concern upon delivery.

• There was a significant delay in delivery due to our logistics partner.

4. Change of Mind Returns – You may request a return for unused, sealed, and intact products within the allowed timelines.

Your right to return, refund, or exchange is subject to applicable laws and conditions listed below.

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C. When Returns/Refunds Are Not Accepted

We cannot accept a return, refund, or exchange if:

• The product has been opened, used, or tampered with after delivery.

• The return request is raised after 7 days of delivery.

• The product causes personal dislike, change in taste, or sensitivity reactions after use.

• You are unable to provide proper proof (photos/video) of the issue.

• The returned item does not match the original product delivered.

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D. Return & Refund/Exchange Process

Timelines to Raise a Request:

• Damaged or broken seal: Same day of delivery

• Defective or wrong product: Within 2 business days of delivery

• Other issues: Within 7 business days of delivery

Information Required:
When you contact us, please include:

• Order ID and a short description of the issue

• Clear images or videos of the product/package

• Your contact details for follow-up

Once we verify the issue, our team will confirm whether the return/refund/exchange request is approved.

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E. Return Shipping

• All approved returns must be packed securely with the original packaging and invoice.

• Pickup will be arranged by Bal Bharat’s logistics partner in eligible cases.

• Return shipping is free for approved claims.

• If you return a product not purchased directly from thebalbharat.com, we will not be responsible for its loss or processing.

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F. Refunds

• Refunds are processed within 7–15 business days of approval.

• For COD (Cash on Delivery) orders, refunds can be made via:

  • Bank transfer (details required)

  • Bal Bharat wallet credit (for future use)

• For prepaid orders, refunds will be credited to the original payment method.

• Delays caused by banks or payment gateways are beyond our control, but we’ll assist wherever possible.

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G. Contact Us

For any queries regarding returns, refunds, or exchanges:
📧 support@thebalbharat.com
📍 Bal Bharat, 14-T.F., 4D Square, Opp. IIT Engineering College, Near Visat Petrol Pump to GN, Motera, Ahmedabad, Gujarat – 380005