Bal Bharat – Returns & Refund Policy

A. Overview

At Bal Bharat, we stand by the quality of our products and your satisfaction is our top priority.
Subject to the terms below, you may request a cancellation, return, refund, or exchange for any order placed on www.thebalbharat.com (including its mobile site and app, collectively referred to as the “Website”).

To initiate a request, please email us at support@thebalbharat.com with your order ID and details of the issue.

B. When You Can Apply

You may request:

1. Order Cancellation – Before your order has been shipped.
2. Refund for Non-Delivery – If your order has not been delivered within the expected time frame.
3. Return/Refund/Exchange – In the following cases:

• You received a defective or damaged product.

• The product delivered is materially different from what you ordered.

• There is a quality or packaging concern upon delivery.

• There was a significant delay in delivery due to our logistics partner.

4. Change of Mind Returns – You may request a return for unused, sealed, and intact products within the allowed timelines.

Your right to return, refund, or exchange is subject to applicable laws and conditions listed below.

5. Brand cancellation authority –The brand holds full authority to cancel any order in cases of offer misuse or if the order is deemed to potentially disrupt business operations.

C. When Returns/Refunds Are Not Accepted

We cannot accept a return, refund, or exchange if:

• The product has been opened, used, or tampered with after delivery.

• The return request is raised after 7 days of delivery.

• The product causes personal dislike, change in taste, or sensitivity reactions after use.

• You are unable to provide proper proof (photos/video) of the issue.

• The returned item does not match the original product delivered.

D. Return & Refund/Exchange Process

Timelines to Raise a Request:

• Damaged or broken seal: Same day of delivery

• Defective or wrong product: Within 2 business days of delivery

• Other issues: Within 7 business days of delivery

Information Required:
When you contact us, please include:

• Order ID and a short description of the issue

• Clear images or videos of the product/package

• Your contact details for follow-up

Once we verify the issue, our team will confirm whether the return/refund/exchange request is approved.

E. Return Shipping

• All approved returns must be packed securely with the original packaging and invoice.

• Pickup will be arranged by Bal Bharat’s logistics partner in eligible cases.

• Return shipping is free for approved claims.

• If you return a product not purchased directly from thebalbharat.com, we will not be responsible for its loss or processing.

F. Refunds

• Refunds are processed within 7–15 business days of approval.

• For COD (Cash on Delivery) orders, refunds can be made via:

  • Bank transfer (details required)

  • Bal Bharat wallet credit (for future use)

• For prepaid orders, refunds will be credited to the original payment method.

• Delays caused by banks or payment gateways are beyond our control, but we’ll assist wherever possible.

G. Contact Us

For any queries regarding returns, refunds, or exchanges:
📧 support@thebalbharat.com
📍 Bal Bharat, 14-T.F., 4D Square, Opp. IIT Engineering College, Near Visat Petrol Pump to GN, Motera, Ahmedabad, Gujarat – 380005